Support Desk — ftl-themes master-detail demo

#4821 · Can't export invoices as CSV

Opened by Ava Thompson · 2 hours ago

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Customer is on the Company plan, renews in 12 days.

Ava Thompson 09:02

When I click Export on the invoices page nothing happens. It worked last month.

invoices-export.png142 KB

Sam Morgan Agent 09:14

Thanks Ava — looking into it now.

Priya Nair Internal note 09:31

@Sam Morgan reproduced on Safari 18 — the export call 403s for accounts with more than 5,000 invoices. Looping in @Leo Kim from billing and @payments-team.

SLA due in 2 hours — first reply sent, resolution pending.

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billing export regression

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Requester: Ava Thompson
Plan: Company
Priority: High
Assignee: Sam Morgan
Opened: 2 hours ago

Ticket opened by Ava Thompson
Assigned to Sam Morgan
Waiting on customer reply

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BrowserChrome 128

PlanCompany

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— the same dialog, opened for real (HTML popover, no JS)

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