Support desk

Tickets

5 open
#4201 Open

Export button does nothing

Requester
Ava Thompson <ava@northstage.example>
Priority
High
Plan
Company
Received
09:02
AT
Ava Thompson

When I click Export on the invoices page nothing happens. It worked last month.

SM
Sam Morgan Agent

Thanks Ava, looking into it now. Which browser are you on?

#4202 Urgent

Cue list won't sync on venue Wi-Fi

Requester
Liam Okafor <liam@riverhall.example>
Priority
Urgent
Plan
Touring
Received
08:41
LO
Liam Okafor

Two of our operators see an old cue list after the venue switched networks.

SM
Sam Morgan Agent

Can you send the sync log from Settings, Diagnostics? It shows the last good handshake.

#4203 Solved

Add a second stage manager seat

Requester
Mei Lin <mei@harbourplayers.example>
Priority
Normal
Plan
Company
Received
Yesterday
ML
Mei Lin

We need a second SM seat for the summer season. Is that a plan change?

SM
Sam Morgan Agent

Done: a second seat is added at no charge until September.

#4204 Pending

Invoice shows the wrong VAT number

Requester
Jonas Berg <accounts@nordteater.example>
Priority
Normal
Plan
Company
Received
Yesterday
JB
Jonas Berg

Our October invoice has the old VAT number from before we moved.

SM
Sam Morgan Agent

Corrected for future invoices; the October one is being reissued.

#4205 Waiting

How do I print the prompt book?

Requester
Priya Nair <priya@lanternstudio.example>
Priority
Low
Plan
Solo
Received
Mon
PN
Priya Nair

Is there a way to print the book with cue lines in the margin?

SM
Sam Morgan Agent

File, Print, then tick Cue margin. It prints standbys in grey and GOs in black.